Customer Service & Client Confidence
Client reporting, QBR readiness, and SLA transparency (MSPs)
This library is built for managed service providers, and it audits the part of the service the client actually experiences. Not uptime, which they assume, but whether they can see what they are paying for.
An MSP that runs this library alongside the technical ones walks into a quarterly review with evidence instead of adjectives.
What this library checks
- Reporting cadence, content and whether the client reads it
- QBR preparation, agenda and the record of what was agreed last time
- SLA transparency and how performance is presented to the client
- Roadmap and lifecycle planning communicated ahead of renewal
- Escalation contacts on both sides, current and tested
- Client satisfaction measurement and what happens to the result
- Contract, scope and the list of things outside it
Evidence you will be asked for
Every check in Spectra Core carries its own evidence. These are the artefacts an auditor, insurer or board most often wants to see for this area.
- Last QBR pack with actions and owners
- Reporting sample for the review period
- Signed scope document with any variations recorded
Where this usually goes wrong
Clients rarely leave over technical failure. They leave because they stopped being able to see the value, which is a reporting problem rather than an engineering one.
Run this library against your environment
Every check comes with a risk level, a review frequency, an assignee and a plain-language rationale, so the output reads for leadership as well as for engineers.
Other libraries
Remote Monitoring & Management
Alerting, patching, agent health, and endpoint visibility standards
Network Environment
Switching, routing, Wi-Fi, DNS, and network segmentation checks
Active Directory Configuration
GPOs, OU structure, password policies, and domain hygiene
Network Security
Identity, access management, and endpoint protection / EDR standards
Microsoft 365 Security
Identity threat detection and response, conditional access, and tenant hardening
Backup & Disaster Recovery
On-premise DR systems and Microsoft 365 backup configuration checks